Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: Beshati
Vacancy: 05
Age: 18 to 35 years
Job Location: Dhaka (Uttara Sector 9)
Salary: Negotiable
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Wholesale, Retail Store, Direct Selling/Marketing Service Company, F-commerce
Published: 2025-11-26
Application Deadline: 2025-12-25
Education:
- Bachelor/Honors
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Wholesale, Retail Store, Direct Selling/Marketing Service Company, F-commerce
Skills Required:
Additional Requirements:
- Age 18 to 35 years
- Minimum typing speed 35 words per minute in (English)
- Strong Knowledge About idesk360 & Bizmation Software.
Types of work:
- Sell Products using online platform, by talking with customers & making deals through Phone calls, Facebook, Messenger, Website & Tiktok.
Responsibilities & Context:
- Respond promptly to customer inquiries via phone, Email, Facebook, Messenger, Tiktok, WhatsApp or chat.
- Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
- Answer all inquiries, provide authentic information about products, company policies, Orders, Delivery related update information & others offer details when needed.
- Report back data of whole day work to Management / authority on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
- Proactively engage with customers to understand their needs and expectations.
- Develop personalized customer interactions to foster loyalty and retention.
- Monitor customer data, follow all updated systems to analyze trends, and identify areas for improvement.
- Collect customer feedback through surveys, reviews, and interactions.
- Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
Job Other Benifits:
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.23% |
| Northern University Bangladesh | 3.85% |
| Govt. Titumir College | 3.08% |
| University of Chittagong | 2.31% |
| Shanto-Mariam University of Creative Technology | 2.31% |
| North South University | 2.31% |
| Tejgaon College | 2.31% |
| Shanto Mariam University of Creative Technology | 1.54% |
| Bangladesh University of Business and Technology | 1.54% |
| Daffodil International University | 1.54% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 73.08% |
| 31-35 | 20.00% |
| 36-40 | 4.62% |
| 40+ | 0.77% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 56.15% |
| 20K-30K | 36.15% |
| 30K-40K | 5.38% |
| 40K-50K | 1.54% |
| 50K+ | 0.77% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 20.77% |
| 0.1 - 1 years | 10.77% |
| 1.1 - 3 years | 29.23% |
| 3.1 - 5 years | 13.08% |
| 5+ years | 26.15% |
