Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Beshati

Vacancy: 05

Age: 18 to 30 years

Job Location: Dhaka (Uttara Sector 9)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Wholesale, Retail Store, Direct Selling/Marketing Service Company, E-commerce, F-commerce
• Freshers are also encouraged to apply.

• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): Wholesale, Retail Store, Direct Selling/Marketing Service Company, E-commerce, F-commerce
• Freshers are also encouraged to apply.

• Age 18 to 30 years

• Minimum typing speed 35 words per minute in (English)
• Strong Knowledge About idesk360 & Bizmation Software.
• Types of work: Sell Products using online platform, by talking with customers & making deals through Phone calls, Facebook, Messenger, Website & Tiktok. 

• Respond promptly to customer inquiries via phone, Email, Facebook, Messenger, Tiktok, WhatsApp or chat.
• Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
• Answer all inquiries, provide authentic information about products, company policies, Orders, Delivery related update information & others offer details when needed.
• Report back data of whole day work to Management / authority on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
• Proactively engage with customers to understand their needs and expectations.
• Develop personalized customer interactions to foster loyalty and retention.
• Monitor customer data, follow all updated systems to analyze trends, and identify areas for improvement.
• Collect customer feedback through surveys, reviews, and interactions.
• Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.