Executive - Customer Service

Job Description

Title: Executive - Customer Service

Company Name: Tusfia International

Vacancy: 12

Age: 25 to 30 years

Job Location: Dhaka (Dhanmondi, Kalabagan)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms, Beauty Parlor/Saloon/Spa

• Bachelor/Honors

Minimum Graduate required (Graduation from Marketing will great prefer).

• 2 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms, Beauty Parlor/Saloon/Spa

• Age 25 to 30 years

• Experience: Applicants should have experience in following business area(s): Beauty Parlor/Salon/Spa as CS (Customer Service), Direct Selling/Marketing Service Company, Real Estate, Call Center, Consultancy firms.
• Proven experience as a Customer Service Officer/Executive/Representative in Beauty parlor/Salon/training institute or any other consultancy firms;
• Ability handle multitasks, working under pressure & should be maintain customers queries/calls/texts as calm & as in very professional way;
• Well groomed, polished, energetic & professional appearance;
• Have to flexible to work evening, weekends & holidays if required (For work in weekend overtime will provide);
• Expertise in MS office tools & Social media pages, platforms etc;
• Well communication skill in both Bangla & English.

Skills & Expertise:

• Customer service & Beauty Industry, Call Center, Sales & marketing, Sales Target, Consultancy Firms.

We are looking for some proactive, highly motivated and service oriented ‘Customer Service Executive’ for our all Beauty Salon units & Training Institute to serve as the first point of contact for our clients. This role is crucial in ensuring a seamless and pleasant client journey—from the initial inquiry to final service delivery. The ideal candidate will responsible for outstanding communication skills, strong organizational ability, and the professionalism to thrive in a fast-paced environment.

Office Hour: For Females 09:00 AM to 06:00 PM & for Males 01:00 PM to 10:00 PM;

Working days: 06 days in week (Work at office).

Job Location: Kalabagan, Dhanmondi, Dhaka-1205.

Key Responsibilities:

• Welcome and assist clients with a warm, professional approach;

• Manage appointments via telephone, walk-ins, and digital booking platforms;

• Provide accurate information on services, pricing, promotions, and packages;

• Address client inquiries, feedback, and complaints with discretion and efficiency;

• Maintain and update client records, including service history and preferences;

• Liaise with beauticians, stylists, and management to ensure timely service delivery;

• Promote and upsell salon services, membership packages, and retail products;

• Promote and upsell salon services, membership packages, and retail products;

• Process client payments, issue receipts, and maintain daily financial records;

• Assist management with administrative and operational support as needed.

• Performance bonus
• Salary Review: Yearly

• Probation Period: 06 month;

• Increment: Yearly & Based on performance;

Bonus: Twice a year (after complete the probation Period of 06 month).