Executive, Call Center
Job Description
Title: Executive, Call Center
Company Name: JMI Specialized Hospital Ltd. (a sister concern of JMI Group)
Vacancy: 03
Age: Na
Job Location: Dhaka (Dhanmondi)
Salary: Negotiable
Experience:
Published: 2025-10-30
Application Deadline: 2025-11-20
Education:
- Bachelor degree in any discipline
Bachelor’s degree in any discipline.
Preference will be given to candidates with a background in Hospital Management, Customer Service, or Communications.
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Receive incoming calls courteously and professionally, responding to patient queries regarding hospital services, doctor schedules, and appointments.
Make outbound calls to confirm appointments, follow up with patients, and collect feedback.
Register patient appointments in the hospital management system (HMS) accurately.
Provide information about consultants, departments, diagnostics, and procedures.
Coordinate with OPD, billing, laboratory, and other departments for smooth service delivery.
Handle patient complaints or direct them to appropriate departments for resolution.
Maintain proper call logs and records in accordance with hospital policy.
Support online inquiries from social media or website when required.
Maintain confidentiality of all patient-related information.
Meet daily/weekly call handling and service quality targets.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
