Deputy Manager, Systems Support, Global Resource Mobilisation and Partnerships

Job Description

Title: Deputy Manager, Systems Support, Global Resource Mobilisation and Partnerships

Company Name: BRAC

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelors in any discipline preferred in CSE

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ Location: BRAC Head Office
∎ As part of a sub-team within GRP Grant Management supporting GRP systems, the Deputy Manager, Systems Support is the technical support provider for our JIRA-based Proposal Grant System (PGS) and Salesforce-based Client Relationship Management system (CRM) who plays a supporting role in designing, launching, rolling out, and ensuring technical support to users and departments across BRAC Bangladesh and BRAC International. S/He will also work with other organizational entities and teams (Affiliates, Program Development, Finance Departments, Technology) and third-party vendors to integrate the PGS & CRM with other organizational systems. S/He will support the Systems Specialist with data compilation, analysis and visualization for management reporting. The Technical Systems Engineer will play a key role in building a central GRP intranet site on which all GRP policies and procedures, proposals and other documents reside.

Job Responsibilities:
∎ Provide front end admin support for JIRA based Proposal Grant system (PGS) and Salesforce-based Client Relationship Management system (CRM).
∎ Act on any configuration change requests i.e., creating/updating fields, change project configuration.
∎ Write JIRA Qeury Language (JQL) queries to create filters and any other requirement to add, remove, and edit user access and roles in JIRA & CRM.
∎ Work on any workflow and automation rules changes also provide data migration support when required.
∎ Provide any system integration support or troubleshooting support of PGS & CRM system during roll-out and implementation phases also ensure all required configuration changes in PGS & CRM.
∎ Solve technical HelpDesk support and report generations requests as assigned by supervisor.
∎ Support in building and managing a central GRP intranet site to house all policies and procedures that are easily accessible to staff within BRAC family.
∎ Maintain the intranet site by controlling content, updates.
∎ Any other task/responsibilities as assigned by the supervisor.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programmes goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Identify the nature of incident and report according to the safeguarding reporting procedure; and encourage the staffs to report accordingly.

Additional Requirements:
∎ Excellent English communication skills in written and speaking.
∎ Must be a multitasker, great analytical abilities and gives attention to details.
∎ Demonstrated experience on technology platforms and knowledge management.
∎ Expert in Java Programming language, experience in writing JQL queries, Tableau and Power BI, JIRA & Salesforce user and administration.
∎ Advanced knowledge on MS Excel and G-suite.

Compensation & Other Benefits:
∎ Festival Bonus, Health and Life Insurance and others.

Job Source: Online Job Posting.

Application Deadline: 19 May 2022

Company Information:
∎ 29 Apr 2022
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Category: NGO/Development

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