Deputy Manager, Infrastructure & Support, Technology, Microfinance Programme

Job Description

Title: Deputy Manager, Infrastructure & Support, Technology, Microfinance Programme

Company Name: BRAC

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Masters / Bachelor in CSE or equivalent from any reputed educational institute

Experience Requirements:
∎ 5 to 6 year(s)

Job Context:
∎ JOB PURPOSE: Directly Manage and Supervise Technology Officers for effective delivery of Software, Hardware & Network related Support, Services, and Knowledge Sharing to Microfinance field offices while following approved processes, procedures and involving related stakeholders & partners.
∎ SAFEGUARDING RESPONSIBILITIES:
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Job Responsibilities:
∎ Manage Technology Officers to deliver Preventive & Corrective support services to the technology portfolio (Software, Hardware & Network) of 650+ field offices of BRAC Microfinance located in multiple divisions of Bangladesh.
∎ Supervise and develop the team to provide applicable level (1st,2nd & 3rd) of technical support services, i.e. complete support including hardware fixation & replacement to the vast technology infrastructure & device footprints of field offices including Computing Devices: Desktop, Laptop, TAB, Office Equipment: Printer, Scanner, Projector, Network Equipment: Modem, SIM, Router, Switch, Access Points, Power: UPS, AVR, IPS, etc.
∎ Manage and participate in cross-functional projects initiated at both Head-Office & local levels.
∎ Perform field visits on regular basis to conduct meetings, follow up on action items and gather end-user feedback.
∎ Facilitate technological knowledge sharing with regional colleagues & stakeholders.
∎ Manage people & departmentalize team with right people & right skillsets.
∎ Track progress & assess performance of Technology Officers for appraisal based on set objects.
∎ Manage stakeholders, partners & suppliers.
∎ Ensure compliance with defined SLA, KPI, escalation & related processes.

Additional Requirements:
∎ Advance level knowledge on Software, Software Tools, Microsoft Office Applications, Google Apps & IT Architecture.
∎ Advance level knowledge on Hardware, Network, Anti-virus Applications, Data Privacy & Cyber Security.
∎ Strong problem solving, critical thinking & negotiation skills
∎ Able to Track, Monitor & Evaluate people, tasks & incidents.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus, Contributory Compulsory Provident Fund, Gratuity, Health Insurance, Performance bonus and others

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Feb 2022

Company Information:
∎ 27 Jan 2022
∎ BRAC
∎ Business : BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. The organisation was founded in Bangladesh in 1972 and acts as a catalyst, creating opportunities for people to transform their lives. BRAC believes in integrity, inclusiveness, effectiveness, and innovation in all areas of work. BRAC uses an integrated model to change systems of inequity, through social development programmes, humanitarian response, social enterprises, socially responsible investments and a university. It operates in conflict-prone and post-disaster settings in 11 countries across Asia and Africa.

BRAC is a global leader in developing cost-effective, evidence-based programmes, and has been ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor.

Category: NGO/Development

Source: bdjobs.com

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