Customer Support Executive (Call Center)
Job Description
Title: Customer Support Executive (Call Center)
Company Name: Velocity.com
Vacancy: 10
Age: Na
Job Location: Chattogram
Salary: Negotiable
Experience: --
Published: 2026-01-14
Application Deadline: 2026-02-13
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
🔧 Job Responsibilities
Handle inbound and outbound customer calls in a professional manner.
Assist customers in resolving internet connectivity and service-related issues.
Provide accurate information regarding service packages, billing, and new connections.
Troubleshoot basic technical problems and escalate complex issues to the appropriate department.
Demonstrate solid knowledge of LAN (Local Area Network) and basic networking concepts.
Monitor, maintain, and report on computer systems and network performance.
Accurately document customer details, service requests, and call logs.
Perform basic hardware assembly, maintenance, and troubleshooting tasks.
🎓 Educational Requirements
Diploma in Computer Science.
Preference will be given to candidates who have completed IsDB-BISEW NT Course.
💼 Employment Status
Full Time
📌 Experience Requirements
0–2 years (Freshers are encouraged to apply)
Experience in ISP or Telecommunication sector will be an added advantage.
Job Other Benifits:
💰 Salary
Negotiable (Based on experience & qualifications)
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
