Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: ALTAF OVERSEAS

Vacancy: 10

Age: 20 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Travel Agent, Overseas Companies
• Freshers are also encouraged to apply.

• HSC
• Bachelor of Business Administration (BBA) in Marketing

• At most 2 years
• The applicants should have experience in the following business area(s): Travel Agent, Overseas Companies
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

We are looking for a Customer Support Executive who will provide exceptional customer service and support to our global clients across multiple platforms, including the company website, Facebook, WhatsApp, and Email. As the primary point of contact for clients, you will address customer inquiries, resolve issues, and provide information about our services. If you are passionate about helping customers and thrive in a fast-paced, dynamic environment, we encourage you to apply.

Key Responsibilities:

• Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via various platforms such as website chat, Facebook, WeChat, WhatsApp, and email.

• Maintain Customer Records: Accurately log and document customer interactions, keeping detailed records of inquiries, complaints, and the actions taken.

• Platform Management: Efficiently navigate and manage communication across multiple platforms to ensure consistent and high-quality service.

• Multitasking: Handle multiple customer inquiries simultaneously while ensuring each query is addressed thoroughly and professionally.

• Customer Relationship: Build positive client relationships by demonstrating patience, empathy, and professionalism in every interaction.

• Collaborate: Work with other departments to address customer needs and ensure a seamless experience for clients.