Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: ALTAF OVERSEAS

Vacancy: 6

Age: 18 to 30 years

Location: Dhaka (Banani)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:
∎ 1 to 2 years

Published: 19 May 2025

Education:
∎ Masters, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ The applicants should have experience in the following business area(s):
customer support/Ticket Processing/Visa processing
∎ Communication Skills: Strong written and spoken English proficiency is crucial. The ability to communicate clearly, concisely, and professionally with international clients is required.
∎ Customer-Centric Attitude: Ability to empathize with clients and provide solutions calmly and professionally.
∎ Technical Proficiency: Efficiently using multiple platforms such as Facebook, , WhatsApp, Email, and live chat systems.
∎ Multitasking Ability: Capable of managing multiple customer inquiries across different platforms at the same time.
∎ Problem Solving: Strong troubleshooting skills and the ability to resolve customer issues effectively.
∎ Time Management: Ability to work under pressure and manage time efficiently during peak hours.
∎ Typing Speed: Minimum of 20 words per minute with accuracy
∎ Microsoft Office Proficiency: Strong command of Microsoft Word, Excel, and PowerPoint
∎ Communication Skills: Excellent verbal and written communication in English
∎ Customer Service Orientation: Polite, empathetic, and patient when dealing with client concerns
∎ Problem-Solving Ability: Capable of identifying issues and providing effective solutions promptly
∎ Multi-Platform Handling: Ability to manage inquiries across various channels such as phone, email, live chat, WhatsApp, and social media
∎ Data Entry & Record Management: Attention to detail in maintaining accurate customer records and documentation
∎ Team Collaboration: Willingness to work with team members to ensure seamless customer service
∎ Time Management: Capable of handling multiple tasks efficiently in a fast-paced environment
∎ Technical Adaptability: Comfortable learning and using customer service tools, CRM software, and ticketing systems
∎ Skills & Expertise
∎ Advance skill in Excel and Microsoft Office
∎ Call Center
∎ Communication in English
∎ Customer Support
∎ Customer Support/ Client Service
∎ English typing
∎ Fluent in English Speaking
∎ International Call Center
∎ Messaging
∎ Spoken English
∎ The applicants should have experience in the following business area(s):
customer support/Ticket Processing/Visa processing
∎ Communication Skills: Strong written and spoken English proficiency is crucial. The ability to communicate clearly, concisely, and professionally with international clients is required.
∎ Customer-Centric Attitude: Ability to empathize with clients and provide solutions calmly and professionally.
∎ Technical Proficiency: Efficiently using multiple platforms such as Facebook, , WhatsApp, Email, and live chat systems.
∎ Multitasking Ability: Capable of managing multiple customer inquiries across different platforms at the same time.
∎ Problem Solving: Strong troubleshooting skills and the ability to resolve customer issues effectively.
∎ Time Management: Ability to work under pressure and manage time efficiently during peak hours.
∎ Typing Speed: Minimum of 20 words per minute with accuracy
∎ Microsoft Office Proficiency: Strong command of Microsoft Word, Excel, and PowerPoint
∎ Communication Skills: Excellent verbal and written communication in English
∎ Customer Service Orientation: Polite, empathetic, and patient when dealing with client concerns
∎ Problem-Solving Ability: Capable of identifying issues and providing effective solutions promptly
∎ Multi-Platform Handling: Ability to manage inquiries across various channels such as phone, email, live chat, WhatsApp, and social media
∎ Data Entry & Record Management: Attention to detail in maintaining accurate customer records and documentation
∎ Team Collaboration: Willingness to work with team members to ensure seamless customer service
∎ Time Management: Capable of handling multiple tasks efficiently in a fast-paced environment
∎ Technical Adaptability: Comfortable learning and using customer service tools, CRM software, and ticketing systems
∎ Skills & Expertise
∎ Advance skill in Excel and Microsoft Office
∎ Call Center
∎ Communication in English
∎ Customer Support
∎ Customer Support/ Client Service
∎ English typing
∎ Fluent in English Speaking
∎ International Call Center
∎ Messaging
∎ Spoken English

Responsibilities & Context:
∎ Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via various platforms such as website chat, Facebook, WeChat, WhatsApp, and email.
∎ Maintain Customer Records: Accurately log and document customer interactions, keeping detailed records of inquiries, complaints, and the actions taken.
∎ Platform Management: Efficiently navigate and manage communication across multiple platforms to ensure consistent and high-quality service.
∎ Multitasking: Handle multiple customer inquiries simultaneously while ensuring each query is addressed thoroughly and professionally.
∎ Customer Relationship: Build positive client relationships by demonstrating patience, empathy, and professionalism in every interaction.
∎ Collaborate: Work with other departments to address customer needs and ensure a seamless experience for clients.
∎ We are looking for a Customer Support Executive who will provide exceptional customer service and support to our global clients across multiple platforms, including the company website, Facebook, WhatsApp, and Email. As the primary point of contact for clients, you will address customer inquiries, resolve issues, and provide information about our services. If you are passionate about helping customers and thrive in a fast-paced, dynamic environment, we encourage you to apply.
∎ Key Responsibilities:
∎ Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via various platforms such as website chat, Facebook, WeChat, WhatsApp, and email.
∎ Maintain Customer Records: Accurately log and document customer interactions, keeping detailed records of inquiries, complaints, and the actions taken.
∎ Platform Management: Efficiently navigate and manage communication across multiple platforms to ensure consistent and high-quality service.
∎ Multitasking: Handle multiple customer inquiries simultaneously while ensuring each query is addressed thoroughly and professionally.
∎ Customer Relationship: Build positive client relationships by demonstrating patience, empathy, and professionalism in every interaction.
∎ Collaborate: Work with other departments to address customer needs and ensure a seamless experience for clients.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Banani)

Read Before Apply:

Those who have experience working in Travels and Tours and Overseas Companies are requested to apply.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ ALTAF OVERSEAS
∎ 79 H Block Tarik Mansion Banani Bir uttam zaiaur road Dhaka- 1213 Bangladesh
∎ www.altafoverseas.com
∎ overseas & Travel Tour

Address::
∎ 79 H Block Tarik Mansion Banani Bir uttam zaiaur road Dhaka- 1213 Bangladesh
∎ www.altafoverseas.com
∎ overseas & Travel Tour

Application Deadline: 18 Jun 2025

Category: Marketing/Sales