Job Description

Title: Customer service manager

Company Name: GuestsHome

Vacancy: 2

Age: 27 to 33 years

Job Location: Dhaka (Uttara)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center

• Age 27 to 33 years

Guests House – Customer Support Agent (24/7 International Hospitality)

Location: Remote (Bangladesh)
Shift: Rotational Day/Night
Brand: Guests House (UK, UAE, Europe)

We are expanding our elite 24/7 hospitality team (Shohag • Yamin • Hasan).
If you’re not fast, reliable, and confident — don’t apply.
If you want global exposure and real growth — welcome.

Role Summary

You will manage real-time guest communication for Airbnb, Booking.com, and international short-stay properties.
Your mission:
Reply fast. Solve problems. Deliver 5-star service.
No excuses. No drama. Full responsibility.

Key Responsibilities

• Respond instantly to guest messages and answer calls

• Solve issues (check-in, complaints, emergencies)

• Coordinate UK/UAE cleaners and maintenance teams

• Manage calendars across platforms

• Make confident, independent decisions

• Maintain clear, professional English communication

Who We’re Looking For (Non-Negotiable)

✔ Fast responder (high urgency)
✔ Confident communicator
✔ Extremely reliable (no missed shifts)
✔ Calm under pressure
✔ Strong English writing
✔ Tech-friendly
✔ Zero drama, zero excuses
✔ Ownership mindset

If you need hand-holding or work slowly — this is not for you.

Benefits & Growth Opportunities

✨ World-Class Training — Hospitality, communication, self development
✨ Opportunity to Grow — Team Leader, Operation manager
✨ Yearly Increment based on performance
✨ Performance Bonuses
✨ International Work Experience
✨ Stable Long-Term Role
✨ Positive, respectful, no-politics environment

Guests House grows people — not just hires them.

📩 How to Apply

Send your:

• CV