Customer Relationship Manager

Job Description

Title: Customer Relationship Manager

Company Name: AURA Experience, Fine-dining Restaurant & Cafe

Vacancy: 1

Age: At least 35 years

Job Location: Dhaka (Gulshan)

Salary: --

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Restaurant

• Bachelor of Business Administration (BBA)
• Bachelor of Business Studies (BBS) in Hospitality Management

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

• At least 5 years
• The applicants should have experience in the following business area(s): Restaurant

• Age At least 35 years

• At least 5 years of proven experience in a similar role in a fine-dining restaurant, café, or hospitality industry.

• Excellent communication, interpersonal, and leadership skills.

• Strong problem-solving ability and customer-oriented mindset.

• Pleasant personality and professional appearance.

Job Context

• We are seeking a dynamic and service-oriented Customer Relationship Manager to join our fine-dining restaurant and cafe team. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing customer relationships, and maintaining high service standards.

Job Responsibilities

• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.

• Supervise front-of-house operations and ensure excellent guest service.

• Handle customer inquiries, feedback, and complaints professionally.

• Coordinate with the kitchen and service teams to ensure seamless service delivery.

• Maintain customer databases and develop engagement strategies to enhance retention.

• Support marketing and promotional activities to improve guest experiences.

• Salary: Negotiable (Based on experience & skills)

• Competitive salary

• Professional, modern working environment.

• Opportunities for creative menu development.

• Other benefits as per company policy