Call Centre Executive
Job Description
Title: Call Centre Executive
Company Name: Future connect education and migration services
Vacancy: 1
Age: 20 to 39 years
Job Location: Dhaka (Dhanmondi)
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center
Published: 2025-12-02
Application Deadline: 2025-12-09
Education:
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center
Skills Required: Call Center,Outbound and Inbound Calls
Additional Requirements:
- Age 20 to 39 years
- Only Female
Responsibilities & Context:
- Handle inbound and outbound calls with professionalism, ensuring a friendly and solution-focused experience for every customer.
- Identify customer needs quickly and provide accurate information about services, processes, and requirements.
- Maintain detailed call logs, follow-up notes, and status updates in the CRM system.
- Follow up with leads, schedule appointments, and guide customers through the next steps when required.
- Resolve queries, complaints, or concerns by coordinating with relevant departments when necessary.
- Meet daily, weekly, and monthly performance targets, including call volume, lead generation, and customer satisfaction.
- Stay updated with product/service knowledge to provide correct and up-to-date information.
- Uphold company standards for communication, behaviour, and data privacy in every interaction.
- Provide timely feedback on customer trends, concerns, or repeated issues to help improve service quality.
- Support team members and contribute to a positive, collaborative work environment.
Job Other Benifits:
- Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.29% |
| University of Dhaka | 8.06% |
| Northern University Bangladesh | 3.23% |
| Atish Dipankar University of Science and Technology | 3.23% |
| Dhaka City College | 3.23% |
| Eden Mohila College, Dhaka | 3.23% |
| Lalmatia Government Mohila College | 1.61% |
| Tetulia B.M.C College | 1.61% |
| Muminunnisa Govt Mohila College | 1.61% |
| Eden Mohila College | 1.61% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 64.52% |
| 31-35 | 27.42% |
| 36-40 | 6.45% |
| 40+ | 1.61% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 62.90% |
| 20K-30K | 33.87% |
| 30K-40K | 3.23% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.90% |
| 0.1 - 1 years | 6.45% |
| 1.1 - 3 years | 30.65% |
| 3.1 - 5 years | 22.58% |
| 5+ years | 27.42% |
