Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Future connect education and migration services

Vacancy: 1

Age: 20 to 39 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center

• Age 20 to 39 years
• Only Female

• Handle inbound and outbound calls with professionalism, ensuring a friendly and solution-focused experience for every customer.
• Identify customer needs quickly and provide accurate information about services, processes, and requirements.
• Maintain detailed call logs, follow-up notes, and status updates in the CRM system.
• Follow up with leads, schedule appointments, and guide customers through the next steps when required.
• Resolve queries, complaints, or concerns by coordinating with relevant departments when necessary.
• Meet daily, weekly, and monthly performance targets, including call volume, lead generation, and customer satisfaction.
• Stay updated with product/service knowledge to provide correct and up-to-date information.
• Uphold company standards for communication, behaviour, and data privacy in every interaction.
• Provide timely feedback on customer trends, concerns, or repeated issues to help improve service quality.
• Support team members and contribute to a positive, collaborative work environment.

• Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2