Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Future connect education and migration services

Vacancy: 3

Age: 18 to 32 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• 1 to 2 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Age 18 to 32 years

• Handle inbound and outbound calls in a professional, friendly, and customer-focused manner.

• Identify customer needs quickly and provide accurate information regarding company services, processes, requirements, and next steps.

• Maintain proper call logs, customer records, follow-up notes, and status updates in the CRM system.

• Follow up with potential leads, schedule appointments, and guide customers through the required process when necessary.

• Resolve customer queries, complaints, or concerns effectively by coordinating with relevant departments as required.

• Achieve daily, weekly, and monthly performance targets, including call volume, lead generation, conversion, follow-up completion, and client conversion.

• Work under a competitive KPI-based performance structure, where performance will be regularly measured and reviewed.

• Eligible employees may receive performance-based incentives upon achieving or exceeding assigned KPI targets, in accordance with company policy.

• Stay updated with company services, product knowledge, policies, and process changes to ensure customers receive correct and up-to-date information.

• Maintain company standards in communication, behavior, professionalism, and data privacy during every customer interaction.

• Provide timely feedback to management regarding customer trends, repeated concerns, service issues, or improvement opportunities.

• Support team members and contribute to a positive, respectful, and collaborative work environment.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2