Customer Service Training Officer

Job Description

Title: Customer Service Training Officer

Company Name: Sultan`s Dine

Vacancy: 1

Age: 30 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): Restaurant

• Bachelor/Honors

• 3 to 4 years
• The applicants should have experience in the following business area(s): Restaurant

• Age 30 to 35 years
• Only Male

Required Qualifications & Experience

- Bachelor’s degree in Hotel Management, Hospitality Management, or a related field.

- Proven professional experience in hotels, resorts, or the hospitality industry.

- Previous experience as a trainer, customer service trainer, hospitality trainer, or similar role will be highly preferred.

- Strong hands-on experience in waiter training and restaurant/service operations.

- Excellent knowledge of customer service and hospitality standards.

- Willingness and ability to conduct field work and travel to different locations.

- Strong communication, presentation, coaching, and interpersonal skills.

- Must be confident in delivering practical, engaging, and professional training sessions.

Key Responsibilities

- Conduct customer service and hospitality training programs for employees.

- Deliver practical waiter/service staff training, including service standards, guest handling, table service, grooming, communication, and professional etiquette.

- Visit branches to conduct training, assessments, and follow-ups.

- Identify service gaps and provide practical recommendations for improvement.

- Train employees on professional guest interaction, complaint handling, upselling, teamwork, and service excellence.

- Monitor trainees’ performance and provide constructive feedback.

- Prepare training materials, reports, assessments, and performance evaluations.

- Ensure training programs meet professional hospitality and customer service standards.