Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Future connect education and migration services

Vacancy: 1

Age: 18 to 35 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 1 year

• Bachelor/Honors

• At least 1 year

• Age 18 to 35 years
• Only Female

• Handle inbound and outbound calls with professionalism, ensuring a friendly and solution-focused experience for every customer.

• Identify customer needs quickly and provide accurate information about services, processes, and requirements.

• Maintain detailed call logs, follow-up notes, and status updates in the CRM system.

• Follow up with leads, schedule appointments, and guide customers through the next steps when required.

• Resolve queries, complaints, or concerns by coordinating with relevant departments when necessary.

• Meet daily, weekly, and monthly performance targets, including call volume, lead generation, and customer satisfaction.

• Stay updated with product/service knowledge to provide correct and up-to-date information.

• Uphold company standards for communication, behaviour, and data privacy in every interaction.

• Provide timely feedback on customer trends, concerns, or repeated issues to help improve service quality.

• Support team members and contribute to a positive, collaborative work environment.

• Mobile bill,Performance bonus
• Salary Review: Yearly