Executive, Customer Relationship

Job Description

Title: Executive, Customer Relationship

Company Name: Tradexcel Graphics Ltd.

Vacancy: --

Age: 22 to 33 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Overseas Companies

• Bachelor/Honors

• 2 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Overseas Companies

• Age 22 to 33 years
• Only Male

• Good at Internet Browsing.
• Good Communication Skills in English with overseas clients, especially in writing.
• Expert in Microsoft Windows and Microsoft Office programs
• Skill to prepare proper reporting to the authorities daily
• Having the mindset to work with team members.
• Must accept a shift duty (Morning, Evening, Night)

Job Context:

• The Customer Relationship Manager will be part of the client services team and will work directly with customers to enhance satisfaction and retention.

• This role involves regular client interaction, problem resolution, and collaborating with internal teams to maintain a high standard of customer care.

• The successful candidate will demonstrate excellent communication skills, empathy, and a strategic approach to relationship building.

• You will play a crucial role in ensuring customer satisfaction, which directly impacts client loyalty and revenue growth.

Job Responsibilities:

• Build and maintain long-term relationships with key clients.

• Serve as the primary point of contact for customer concerns and queries.

• Proactively communicate with clients to ensure satisfaction and identify potential issues.

• Address customer complaints promptly and efficiently, ensuring a positive resolution.

• Collaborate with internal teams to resolve product or service issues.

• Generate regular reports on customer feedback and areas for improvement.

• Work closely with sales, marketing, and product development teams to enhance customer experience.

• Provide feedback to the product team on recurring issues or feature requests.

• Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Medical Leave, Casual Leave 12 days of yearly leave at the end of December and other benefits as per company policy