Customer Service & Billing in Charge

Job Description

Title: Customer Service & Billing in Charge

Company Name: United Delcot Water Limited

Vacancy: 01

Age: 30 to 38 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 8 to 12 years
• The applicants should have experience in the following business area(s): Investment/Merchant Banking, IT Enabled Service, Airline, Cellular Phone Operator

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Masters

• 8 to 12 years
• The applicants should have experience in the following business area(s): Investment/Merchant Banking, IT Enabled Service, Airline, Cellular Phone Operator

• Age 30 to 38 years
• Only Female

Job Context

United Delcot Water Co., Ltd, a joint venture between Jiangsu United Water Technology Co., Ltd. and Bangladesh Delcot Water Co., Ltd. The first water PPP project in Purbachol New Town are looking for a dynamic Female Customer Service & Billing In Charge.

She will be responsible for overseeing teams of Customer service Department. Her primary duties include Complaint handling and customer relationship management, Focus on customer satisfaction, Billing & Revenue collection, Coordination with engineering, Finance & external agencies,

Job Responsibilities :

• Be responsible for the daily management of the customer service department.

• Formulate meter reading tasks, control and manage meter reading quality;

• Be responsible for water fee collection;

• Cooperate with the pipe network department in water meter replacement and illegal water treatment;

• Be responsible for handling major complaints, calls, letters and visits from users involved;

• Establish and improve the customer service system and relevant management systems, processes and forms and supervise the implementation;

• According to the company's annual business objectives, be responsible for formulating the annual and monthly work plans of the Department and supervising the implementation;

• Be responsible for the improvement of website, SMS platform, network payment, company website and charging system, voice call center, intelligent meter reading, large-diameter water meters monitoring,

• Organize and preside over regular department management meetings, reasonably arrange various work of the department, timely coordinate and solve various problems of the department and coordinate with relevant departments;

• Lead subordinates to carry out water quantity analysis and monitor the water quantity monitoring of key customers;

• Be responsible for personnel recruitment, interview and team building according to the company's medium and long-term development objectives, department structure and post setting;

• Be responsible for the business training of department employees, and continuously improve their working ability and service quality;

• Be responsible for department performance management .

• Be responsible for communication with other departments of the company and relevant external units on behalf of the department;

• Organize subordinates to carry out external publicity of customer service;

• Complete the monthly work report, financial statement and KPI operation index statistical report of the customer service department;

• Complete the assessment objectives of monthly and annual production and marketing difference.

• Complete other related work assigned by leaders.

• T/A,Tour allowance,Mobile bill,Weekly 2 holidays,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

·        Pick & Drop Facilities.