Head of CRM

Job Description

Title: Head of CRM

Company Name: NDE Readymix Concrete

Vacancy: --

Age: At least 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Engineering Firms

• Masters

• At least 10 years
• The applicants should have experience in the following business area(s): Engineering Firms

• Age At least 40 years

• At least 3-5 years in a managerial or leadership position.

• Experience in RMC, cement or construction industry will be preferred.

• Strong leadership capabilities.

• Talent in negotiations and networking.

• Strong command in Microsoft Excel, Word and ERP/CRM Software.

NDE Ready Mix Concrete Ltd is the Largest Non-Cement Ready Mix Concrete & ISO 9001:2008 Certified Company in Bangladesh. Established in 2009, The Company Has Grown from a Humble Beginning to One of the Most Respected RMC Brands in Dhaka Within a Short Span of Time. NDE RMC is committed to provide the Best Possible Engineering Solutions in The Field of Ready Mix Concrete. Intelligent Deployment of Equipment and Finances Has Enabled Us to Set Benchmarks in the Industry and Establish Our Presence in Entire Dhaka City. We Are Looking for Committed & Performance Driven Candidates in Our Corporate Office in The mentioned Position:

Responsibility

• Lead and supervise CRM department activities.

• Develop and implement CRM strategies aligned with company objectives.

• Ensure smooth coordination between factories, marketing department and project sites.

• Monitor daily production programs and delivery schedules.

• Oversee cement and raw material stock monitoring system.

• Ensure proper distribution planning of cement to each factory.

• Maintain optimum inventory levels to avoid stock-out or overstock situations.

• Maintain strong relationships with cement suppliers for uninterrupted supply.

• Maintain professional coordination with Project Engineers and Project Managers.

• Review daily, weekly, and monthly stock and supply reports.

• Ensure accurate maintenance of program schedules, delivery orders, and statements.

• Provide management reports with data analysis and recommendations.

• Ensure effective use of CRM software and advanced MS Excel reporting tools.

• Develop SOPs and improve operational processes for efficiency.

• Implement control mechanisms to reduce operational risk and wastage.

• Perform any other tasks assigned by top management.

• Support strategic decision-making with operational insights.