Customer Support Executive (E-commerce)

Job Description

Title: Customer Support Executive (E-commerce)

Company Name: Atlas Footwear Ltd.

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Baridhara)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Tannery/Footwear

• HSC
• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Tannery/Footwear

• Age 20 to 30 years
• Only Female

• 6 months – 1-year experience in customer service or e-commerce (Freshers may apply).

• Excellent communication skills in Bengali and English (written & Verbal).

• Good typing speed and ability to respond quickly on Messenger/WhatsApp

• Basic computer knowledge (MS Word, Excel, Email handling)

• Familiar with Facebook page inbox management and online order processing

• • Knowledge of return & exchange handling

• Ability to handle customer complaints calmly and professionally

• Must be polite, patient, and sales-oriented

• Basic understanding of online delivery process (Pathao, Steadfast, etc.) is a plus

• Friendly, patient, and problem-solving attitude

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to manage customer inquiries, orders, complaints, and after-sales service for our growing online footwear brand.

Key Responsibilities:

• Respond to customer inquiries via phone, email, WhatsApp, and social media

• Handle order confirmations, tracking updates, and delivery follow-ups

• Manage returns, exchanges, and refund processes

• Resolve customer complaints professionally and efficiently

• Maintain customer records and order details

• Coordinate with the warehouse and delivery partners

• Ensure high customer satisfaction and positive brand experience