Officer / Sr. Officer – Call Center

Job Description

Title: Officer / Sr. Officer – Call Center

Company Name: Panna Group

Vacancy: 02

Age: 22 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), NGO, Garments, Electronic Equipment/Home Appliances, Automobile, Battery, Storage cell

• Bachelor’s degree in Business Administration / Marketing / Engineering / Management or relevant field.

• At least 1 year
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), NGO, Garments, Electronic Equipment/Home Appliances, Automobile, Battery, Storage cell

• Age 22 to 35 years
• Only Female

• Strong customer service mindset.

• Good telephone etiquette.

• Ability to manage high call volume.

• Team player with good interpersonal skills.

• Good communication skills in Bangla.

• Customer complaint handling ability

• Basic technical understanding of automotive or battery products

• Proficiency in MS Office and CRM software

• Problem-solving and coordination skills

• Ability to work under pressure

• Receive and handle inbound and outbound customer calls related to battery service, complaints, and inquiries.

• Register customer complaints in the service management system and generate service tickets.

• Coordinate with service technicians and service centers for timely service support.

• Provide customers with basic troubleshooting guidance over the phone when possible.

• Follow up with customers to ensure service completion and satisfaction.

• Maintain proper records of service requests, warranty claims, and call logs.

• Communicate with sales and technical teams regarding service issues and customer feedback.

• Ensure quick resolution of complaints within the company service policy.

• Prepare daily / weekly / monthly service reports for management.

• Monitor service response time and maintain service quality standards.

• Handle escalated customer issues professionally.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Others as per company policy.