Executive/Sr. Executive-Customer Service

Job Description

Title: Executive/Sr. Executive-Customer Service

Company Name: Flexible Accessories Limited.

Vacancy: --

Age: 25 to 35 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing

• 3 to 7 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

• Age 25 to 35 years

• Customer service experience in accessories or related manufacturing industries.

• Customer orientation & relationship management.

• Strong organization and time-management skills.

• Team leadership and coaching ability.

• Analytical and process improvement mindset.

• Strong leadership skills with proven ability to manage and develop a team.

• Problem Solving mindset with attention a detail.

• Ability to work under pressure and manage multiple mindset.

• Oversee day-to-day customer service operations.

• Manage a team of customer service representatives, providing training, guidance, and performance reviews.

• Develop and maintain strong relationships with key customers, ensuring their needs and expectations are consistently met.

• Handle escalated customer complaints and provide effective solutions.

• Supervise order entry, confirmations, and tracking to ensure accuracy and timeliness.

• Coordinate with production, quality control, and logistics teams to meet customer delivery schedules.

• Monitor stock levels and liaise with the supply chain team to manage special requests or urgent orders.

• Develop and implement standard operating procedures (SOPs) to improve service efficiency.

• Monitor service performance through KPIs (on-time delivery, customer satisfaction, response time, complaint resolution).

• Identify recurring issues and work with internal teams to resolve root causes.

• Lead, mentor, and motivate the customer service team to achieve departmental goals.

• Conduct regular training sessions on product knowledge and customer interaction skills.

• Foster a positive, customer-centric culture within the department.

• As per company policy