E-Commerce Customer Support Executive

Job Description

Title: E-Commerce Customer Support Executive

Company Name: AP.com.bd

Vacancy: 02

Age: Na

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 12000 - 15000 (Monthly)

Experience: --

Published: 2026-07-26

Application Deadline: 2026-07-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Ap.com.bd is a growing E-commerce organization specializing in trendy and high-quality fashion accessories. We pride ourselves on delivering an excellent shopping experience — both online and offline — with fast support, engaging social media presence, and customer satisfaction at our core.

Job Summary

We are looking for a proactive, creative, and customer-focused individual to join our team as a Tele Sales & Customer Support Executive. You will be the voice of Ap.com.bd on our digital platforms — keeping our community safe, engaged, and informed while ensuring every customer gets prompt and friendly support.

Key Responsibilities

• Handle inbound & outbound customer calls for sales and support.

• Assist customers with product details, pricing, offers, and order placement.

• Generate sales by converting leads and inquiries into confirmed orders.

• Report trending issues and customer feedback to the marketing team.

• Upsell and cross-sell products through leads when applicable.

• Achieve daily/weekly/monthly sales targets and customer satisfaction goals.

• Maintain proper customer records and update CRM system.

• Assist in creating a friendly, interactive community space.

• Handle customer inquiries via WhatsApp, email, and phone.

• Handle inbound & outbound customer calls for sales and support.

• Guide customers through product selection, ordering, and after-sales processes.

• Solve issues related to delivery, product quality, and returns.

• Provide after-sales support to ensure customer satisfaction

• Maintain accurate records of customer queries and resolutions.

• Update order status and follow up regularly

• Follow up to ensure customer satisfaction.

• Co-operate with different sales campaign.

• Over time allowance,Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Growth opportunities in a fast-expanding E-Commerce Organization.

• Supportive & creative work environment.

• Internal Recruitment opportunities.

• Learn and Skill development opportunities.