Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Giggle Bangladesh

Vacancy: --

Age: At least 18 years

Job Location: Dhaka (Shyamoli)

Salary: Negotiable

Experience:

Published: 2026-07-23

Application Deadline: 2026-08-06

Education:

• HSC

• Minimum HSC or equivalent.

• Age At least 18 years

• Good communication skills in Bangla and basic English.

• Comfortable using Facebook, Instagram, and other social media platforms.

• Patient, polite, and professional attitude when dealing with customers.

• Ability to multitask and work efficiently under pressure.

• Basic knowledge of courier/logistics coordination is a plus.

Experience

• Experienced candidates will be given priority.

• Freshers are also encouraged to apply.

Job Description

We are looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Executive. The candidate will be responsible for managing customer communication, order processing, and courier coordination to ensure a smooth customer experience.

Job Nature & Office Timing

• Office Time: 10:00 AM – 7:00 PM

• Weekly Holiday: Friday

• Roster/shift system may apply as per business requirement.

Key Responsibilities

• Call customers for order confirmation and verification.

• Ensure prompt replies to customer messages on Facebook, Instagram, and other social media platforms.

• Respond to all comments and customer queries in a professional manner.

• Handle customer complaints and resolve issues efficiently.

• Book couriers and manage order fulfillment processes.

• Coordinate with courier partners for parcel booking, dispatch, and delivery follow-up.

• Assist with packaging or on-hand packaging when required.

• Maintain clear communication with courier services regarding deliveries and returns.

• Perform any other tasks assigned by management as needed.

Salary

• Negotiable, based on experience.