Manager (Call Center)
Job Description
Title: Manager (Call Center)
Company Name: Banglay IELTS & Immigration Center
Vacancy: 1
Age: 28 to 45 years
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Training Institutes, Coaching Center
Published: 2026-07-22
Application Deadline: 2026-08-21
Education:
- Master of Commerce (MCom)
- Bachelor of Commerce (BCom)
Telesales
Call Center
Requirements:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Training Institutes, Coaching Center
Skills Required: Call Centre Supervision/ Management,Education Counseling,Study Abroad Industry,Telesales
Additional Requirements:
- Age 28 to 45 years
Candidates with relevant experience in student recruitment or the study abroad industry will be highly preferred.
Responsibilities & Context:
Lead, manage, and supervise the Tele Counselor / Contact Center team
Plan daily operations and ensure smooth handling of inbound & outbound calls.
Monitor team performance, call quality and productivity.
Set targets (KPI) for agents and ensure targets are achieved.
Provide regular coaching, training and motivation to team members.
Handle escalated customer issues and ensure proper resolution.
Prepare daily, weekly and monthly performance reports.
Coordinate with management regarding team performance and improvement plans.
Ensure compliance with company policies, scripts and service standards.
Train new Tele Counselors when required.
Maintain a positive, disciplined and high-performance work environment
Job Other Benifits:
- Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
