Assistant Engineer
Job Description
Title: Assistant Engineer
Company Name: BTS Communications (BD) Ltd
Vacancy: --
Age: Na
Job Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience: --
Published: 2026-07-23
Application Deadline: 2026-08-22
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
BTS Communications (BD) Ltd. is one of Bangladesh's leading Internet Service Providers, delivering high-quality internet, data communication, managed network solutions, IPTSP, and enterprise connectivity services. We are committed to providing uninterrupted, reliable, and secure connectivity through our nationwide network infrastructure and 24/7 Network Operations Center (NOC).
We are looking for a dedicated, technically skilled, and customer-focused Assistant Engineer to join our Network Operations Center team.
Job Responsibilities
Monitor the company's network infrastructure, transmission systems, servers, and customer connectivity on a 24/7 basis.
Ensure continuous availability and optimal performance of network services.
Identify, troubleshoot, diagnose, and resolve network faults within defined SLA.
Take ownership of technical incidents and ensure timely resolution.
Escalate unresolved issues to appropriate engineering teams following established escalation procedures.
Monitor network performance, bandwidth utilization, alarms, and service availability using NMS tools.
Provide first-level technical support to enterprise, corporate, and retail customers.
Handle customer complaints and technical queries through phone, email, ticketing systems, and other communication channels.
Coordinate with Field Support, Transmission, Core Network, Fiber, and System teams during outages and maintenance activities.
Maintain accurate incident logs, trouble tickets, shift handover reports, and operational documentation.
Prepare daily operational reports, outage reports, and performance summaries.
Ensure all operational activities comply with company policies, security standards, and operational procedures.
Monitor critical IT infrastructure including routers, switches, firewalls, servers, and network services.
Perform proactive monitoring to minimize service interruptions.
Participate in planned maintenance activities during off-peak hours whenever required.
Maintain excellent communication with customers and internal stakeholders throughout incident resolution.
Job Other Benifits:
- Mobile bill,Weekly 2 holidays,Over time allowance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Competitive salary based on experience and qualifications.
- Annual salary review.
- Two festival bonuses per year.
- Partially subsidized lunch during working hours.
- Shift allowance (where applicable).
- Mobile and communication support (as per company policy).
- Comprehensive training and professional development opportunities.
- Career growth within a rapidly expanding ISP.
- Other benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
