Executive CRM (Customer Relationship Management) - Female

Job Description

Title: Executive CRM (Customer Relationship Management) - Female

Company Name: Sentry Security Services Ltd. (A Sister Concern of Sentry Group)

Vacancy: 3

Age: At least 22 years

Job Location: Dhaka (Dhanmondi)

Salary: --

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Security Service

• Bachelor’s degree or Master's degree in Business Administration, Marketing, Management, Public Relations, or a related discipline.

• MBA (Marketing) will be considered an added advantage.

• 1 to 4 years
• The applicants should have experience in the following business area(s): Security Service

• Age At least 22 years
• Only Female

Experience Requirements

• 1–4 years of experience in Customer Relationship Management, Corporate Sales, Key Account Management, Client Service, or Business Development.

• Experience in the security services, facility management, banking, telecommunications, logistics, insurance, healthcare, or corporate service sectors will be preferred.

Required Skills

• Excellent communication skills in Bangla and English.

• Strong customer relationship and negotiation skills.

• Ability to resolve customer issues professionally.

• Good presentation and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Familiarity with CRM software will be an added advantage.

• Ability to prepare reports and maintain documentation.

• Strong organizational and time management skills.

Personal Attributes

• Smart, confident, and well-groomed.

• Customer-focused with a positive attitude.

• Honest, professional, and highly responsible.

• Self-motivated and target-oriented.

• Ability to work independently and as part of a team.

• Willingness to travel for client meetings across Bangladesh.

Job Context

• As part of our business expansion, we are looking for energetic, customer-focused, and highly motivated female professionals to join our Customer Relationship Management (CRM) team.

Key Responsibilities

• Build and maintain long-term relationships with corporate clients.

• Serve as the primary point of contact for assigned customer accounts.

• Conduct regular client visits to ensure customer satisfaction and service quality.

• Receive, document, and follow up on customer complaints, feedback, and service requests.

• Coordinate with Operations, HR, Finance, and Administration to ensure timely service delivery.

• Monitor contract performance and ensure compliance with client requirements and Service Level Agreements (SLAs).

• Prepare client visit reports, meeting minutes, and follow-up action plans.

• Support contract renewals, amendments, and customer retention initiatives.

• Identify opportunities for upselling and cross-selling security and facility management services.

• Assist the Sales Team in preparing proposals, quotations, and presentations for existing clients.

• Track customer satisfaction levels and recommend service improvements.

• Prepare weekly and monthly CRM reports for management.

• Support client audits, inspections, and special events.

• Maintain professional communication with clients through telephone, email, and physical meetings.

• Maintain accurate customer records using the Company's CRM system.

Job Location: Head Office, Dhanmondi, Dhaka-1205 (Frequent client visits within Bangladesh may be required)

Salary & Benefits

• Attractive and competitive salary (Negotiable based on qualifications and experience).

• Mobile phone allowance.

• Travel allowance for official visits.

• Sales incentive and performance bonus (where applicable).

• Two festival bonuses.

• Annual salary review based on performance.

• Professional training and career development opportunities.

• Leave and other benefits as per company policy.