Asst. Manager- Operations (Manned Guarding)

Job Description

Title: Asst. Manager- Operations (Manned Guarding)

Company Name: Sentry Security Services Ltd. (A Sister Concern of Sentry Group)

Vacancy: 4

Age: 30 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 35000 - 40000 (Monthly)

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Security Service

• Bachelor's degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field. .

• Candidates with a MBA degree will receive preference.

• Candidates with relevant professional/security training will have an added advantage.

• 7 to 10 years
• The applicants should have experience in the following business area(s): Security Service

• Age 30 to 40 years

Experience Requirements

• Minimum 7-10 years of relevant experience in security operations, facility management, manpower management, administration or a related field.

• Candidates with experience in a reputed private security service company will be preferred.

• Candidates must possess a valid motorcycle driving license and own a motorcycle.

• The position requires flexibility and willingness to conduct client and post visits during both daytime and nighttime, as operational requirements may dictate. Experience in managing multiple client sites and large numbers of security personnel will be an advantage.

• Candidates with experience in corporate, banking, industrial, commercial, NGO/INGO, educational or multinational client environments will receive preference.

Other Requirements

• Strong leadership and team-management capability.

• Excellent communication and interpersonal skills.

• Strong operational planning and problem-solving ability.

• Ability to work independently and under pressure.

• Willingness to travel extensively within assigned operational areas.

• Good command of written and spoken English and Bangla.

• Sound knowledge of MS Word, Excel, email and internet applications.

• Must be physically fit and capable of conducting regular field/site visits.

• Valid motorcycle driving license and own motorcycle will be an added advantage.

• Military/Police/Ansar background with relevant private-sector security operations experience may be preferred.

Key Competencies

• Security Operations Management

• Manpower Planning & Deployment

• Client Relationship Management

• Team Leadership

• Site Inspection & Compliance

• Incident Management

• Report Writing

• Problem Solving

• Communication & Negotiation

• MS Office & Operational Reporting

Job Context: Sentry Security Services Ltd., one of Bangladesh's established professional security service providers, is looking for few numbers of competent, dynamic, disciplined and result-oriented professional for the position of Assistant Manager – Operations.
The incumbent will be responsible for assisting the management in planning, coordinating, supervising and controlling day-to-day guarding operations across assigned client sites. The position requires strong leadership, field-level operational capability, client relationship management, problem-solving skills and the ability to work under pressure.
Job Responsibilities

• Assist the Manager – Operations in managing and supervising day-to-day security operations across assigned client sites.

• Ensure uninterrupted deployment of security personnel at all designated posts and immediately arrange suitable replacements in case of absence, leave or emergency.

• Monitor attendance, discipline, turnout, performance and conduct of Security Guards, Supervisors, Security In-charges and other operational personnel.

• Conduct regular scheduled and surprise visits to client sites to inspect security operations and ensure compliance with company SOPs, Post Orders and client requirements.

• Ensure proper implementation of site-specific Post Orders, security procedures, access-control protocols and emergency response procedures.

• Maintain regular communication with clients and promptly address operational complaints, service deficiencies and security-related concerns.

• Collect client feedback and submit appropriate reports to the Manager – Operations and senior management.

• Prepare daily, weekly and monthly operational reports, site inspection reports, manpower reports and incident reports.

• Coordinate with the HR, Recruitment, Training and Administration departments for recruitment, training, deployment, transfer and replacement of security personnel.

• Ensure newly deployed security personnel receive proper briefing regarding their post duties, responsibilities and client-specific requirements.

• Monitor the performance of Patrol Officers, Security Supervisors and Site In-charges under the assigned operational area.

• Investigate operational incidents, breaches of security, absenteeism, negligence, misconduct and client complaints and recommend corrective actions.

• Ensure proper maintenance of operational records, registers, attendance sheets, duty rosters, inspection reports and other relevant documents.

• Assist in manpower planning and preparation of duty rosters according to client requirements.

• Ensure timely submission of operational documents, reports and information to the Head Office.

• Assist in conducting security risk assessments and recommend improvements to enhance the quality and effectiveness of security services.

• Coordinate emergency responses and ensure immediate escalation of critical incidents to senior management and relevant authorities when required.

• Ensure compliance with company policies, operational SOPs, applicable laws, client requirements and professional standards.

• Support the business development team during client visits, surveys, site assessments and preparation of operational proposals when required.

• Perform any other operational responsibilities assigned by the Management.

• BDT 35,000 – 40,000 per month, depending on experience, competency and suitability.

• Salary may be negotiated for exceptionally qualified candidates.

• Mobile bill/communication allowance as per company policy.

• Motor Cycle fuel for approved official tours.

• Festival Bonus: 2, as per company policy.

• Annual salary review based on performance and company policy.

• Professional development and training opportunities.

• Other benefits as per company policy.