Customer Care Executive (Front Desk & Call Centre)

Job Description

Title: Customer Care Executive (Front Desk & Call Centre)

Company Name: Hair Restoration

Vacancy: 10

Age: 18 to 30 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Call Center, Clinic

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Call Center, Clinic

• Age 18 to 30 years

Welcome and assist patients in a professional and friendly manner at the front desk.

Handle incoming phone calls, WhatsApp messages, Facebook/Instagram inquiries, and appointment requests.

Schedule, confirm, reschedule, and manage patient appointments efficiently.

Provide accurate information about the clinic's aesthetic treatments, services, and ongoing offers.

Coordinate with doctors, nurses, and other departments to ensure a smooth patient experience.

Register new patients and maintain accurate patient records in the clinic management system.

Follow up with patients regarding appointments, treatment plans, and post-treatment feedback.

Handle patient complaints and queries professionally while ensuring high customer satisfaction.

Process billing, payments, and issue receipts when required.

Maintain the reception area and ensure a welcoming environment for all visitors.

Achieve daily and monthly patient booking and customer service targets.

Maintain patient confidentiality and follow clinic policies and professional ethics.

Job Requirements

Bachelor's degree in any discipline (Hospitality, Business Administration, Marketing, or related fields will be an advantage).

Male and Female candidates are encouraged to apply.

Previous experience in a Front Desk, Reception, Customer Care, Call Centre, or Healthcare/Aesthetic Clinic is preferred.

Excellent communication skills in Bangla and English (spoken and written).

Strong interpersonal, customer service, and problem-solving abilities.

Proficient in MS Office (Word, Excel) and comfortable using CRM or appointment management software.

Well-groomed, presentable, and professional appearance.

Ability to handle multiple patients and inquiries in a fast-paced environment.

Positive attitude, patience, and a customer-focused mindset.

Willingness to work on weekends and flexible clinic shifts as required.

Company Address: Houese- 126, Road- 13, Block- E, Banani, Dhaka