Executive/Senior Executive – Customer Care

Job Description

Title: Executive/Senior Executive – Customer Care

Company Name: Regent Group.

Vacancy: --

Age: 20 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

• Bachelor of Business Administration (BBA) in Marketing
• Diploma

• 2 to 3 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

• Age 20 to 35 years

• Female are also encouraged to apply.·        

• At least 2-3 years.

• The applicants MUST have experience in the Developer & Real Estate Business

• ·Receive and manage customer inquiries and sales leads from phone calls, social media platforms, the company website, email, walk-in customers, and other lead generation sources.

• Record, verify, categorize, and maintain all incoming leads accurately in the CRM or lead management system.

• ·Distribute leads to the Sales Team in accordance with the company's lead allocation policy and ensure fair and timely assignment.

• ·Monitor lead status and coordinate with the Sales Team to ensure prompt follow-up and proper lead handling.

• ·Prepare and submit daily, weekly, and monthly lead management reports, including lead source analysis, lead allocation, conversion status, and pending follow-ups, for management review.

• ·Respond to customer inquiries professionally and provide accurate information regarding the company's products, projects, pricing, and services.

• Coordinate with the Sales and Marketing departments to ensure smooth lead management and customer engagement.

• Maintain complete and accurate records of customer communications, feedback, and follow-up activities.

• ·Escalate customer complaints, urgent issues, or high-priority inquiries to the appropriate department for timely resolution.

• ·Ensure the confidentiality, accuracy, and integrity of customer and company data.

• ·  Monitor response times and customer service quality to ensure compliance with the company's service standards.

• ·Assist in preparing periodic customer service and lead performance reports for management.

• ·Perform any other customer care, lead management, or administrative duties assigned by management.

• Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2