Executive/ Sr. Executive-Call Center

Job Description

Title: Executive/ Sr. Executive-Call Center

Company Name: Chuti Resort (A Concern of Chuti Group)

Vacancy: --

Age: 22 to 26 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Real Estate, Resort
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Professional Certification in Customer Service, Call Center Operations, or Contact Center Management.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Real Estate, Resort
• Freshers are also encouraged to apply.

• Age 22 to 26 years

• Currently enrolled in a university program.

• Strong communication and interpersonal skills.

• Friendly, approachable, and confident in speaking with people.

• Ability to work independently and professionally in a public environment.

• Basic smartphone and data-entry skills.

• Fluent in Bangla; English communication skills are an advantage. 

Key Performance Indicators (KPIs)

• Number of customer reviews collected.

• Quality and completeness of feedback records.

• Professionalism and customer engagement.T

• imely submission of reports.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Politely approach customers and visitors to request feedback.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Collaborate with other call center professionals to improve customer service.

• Conduct brief customer satisfaction surveys and review collection activities.

• Encourage customers to share honest opinions about their experience.

• Record customer feedback accurately using forms, tablets, or mobile applications.

• Ensure all collected information is complete and properly documented.

• Maintain a positive and professional attitude while interacting with customers.

• Submit daily feedback reports to the Head of Department.

• Follow company guidelines regarding customer interaction and data privacy.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2