Executive - Coordinator (USA Based-Night Shift)

Job Description

Title: Executive - Coordinator (USA Based-Night Shift)

Company Name: US Based

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 1 to 5 years

• 1 to 5 years

• Age 25 to 35 years
• Only Male

• Communicate effectively with USA-based clients via incoming and outgoing calls, ensuring professional and courteous interactions.

• Manage multiple tasks simultaneously, including client inquiries, reporting, and accurate documentation.

• Provide exceptional client support through phone, email, and chat, ensuring all interactions are properly documented.

• Schedule and confirm care appointments with clients and caregivers.

• Follow up on home care service inquiries to ensure client needs are met.

• Accurately document and update all client and caregiver interactions in internal systems.

• Coordinate with healthcare professionals to ensure consistent and high-quality service delivery.

• Maintain professional communication and timely coordination with internal teams and stakeholders.

• Troubleshoot issues, resolve complaints, and escalate complex cases to management when necessary.

• Ensure strict confidentiality and data security of all client information, adhering to company policies.

• Build and maintain strong client relationships through proactive communication and problem-solving.

• Identify service trends through client interaction monitoring and suggest process improvements to enhance satisfaction.

• Assist in onboarding new clients, ensuring a smooth and seamless transition into services.

• Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Training will be provided.