Executive – Customer Care

Job Description

Title: Executive – Customer Care

Company Name: LuminaIVF & Fertility Care ltd

Vacancy: --

Age: At least 29 years

Job Location: Dhaka (PanthaPath)

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Clinic

• Bachelor’s Degree from any recognized institution.

• Bachelor’s Degree holders will be preferred.

• At most 2 years
• The applicants should have experience in the following business area(s): Clinic

• Age At least 29 years

• 0–2 years of experience in Customer Care, Front Desk, Reception, Hospital, Clinic, or Healthcare organizations will be preferred.

• Freshers are also encouraged to apply.

• Skills & Competencies

• Excellent communication and interpersonal skills.

• Good command of both Bangla and English.

• Basic computer knowledge, including MS Word and Excel.

• Strong customer service and problem-solving skills.

• Positive attitude, patience, and professional behavior.

• Ability to work under pressure and handle multiple responsibilities.

Department: Executive – Customer Care

Job Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner.

• Manage the front desk, patient reception, registration, and appointment processes.

• Provide accurate information regarding doctors’ appointments, serials, consultation schedules, and services.

• Receive and manage incoming phone calls and direct them to the appropriate department.

• Handle patient queries, feedback, and complaints professionally.

• Maintain patient records, appointment schedules, and necessary documentation.

• Coordinate with doctors and relevant departments to ensure smooth patient services.

• Make follow-up calls and communicate with patients when required.

• Maintain a professional appearance and follow company policies and service standards.

• Perform any other duties assigned by the management.

• Negotiable – Based on qualifications, experience, and performance.

Benefits

• Festival Bonus

• Performance-based benefits

• Professional working environment

• Career growth opportunities