Pureit Careline Advisor

Job Description

Title: Pureit Careline Advisor

Company Name: Voice Tech Solutions

Vacancy: 20

Age: 23 to 30 years

Job Location: Dhaka

Salary: Tk. 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Age 23 to 30 years

✅ Be the friendly voice that builds long-term trust with customers
✅ Take ownership of customer issues and ensure first-call resolution
✅ Guide customers with expert advice on Pureit products & services
✅ Handle service requests with speed, accuracy, and professionalism
✅ Follow up proactively to ensure 100% customer satisfaction
✅ Maintain precise records and contribute to continuous improvement
✅ Support team targets and help drive service excellence
✅ Act as a brand ambassador and represent Pureit with pride
✅ Suggest improvements based on real customer feedback
✅ Participate in training and skill-development programs

Handle customer inquiries across channels

Resolve complaints & explain Pureit services

Process forms, maintain records & ensure customer satisfaction

Support junior reps and improve service processes

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

* Salary from 15000 up to 35,000 BDT/month based on experience

* Incentives: Earn 20,000+ BDT/month

* Festival Bonuses (x2), yearly salary review

* Career Growth & development opportunities

* Inclusive hiring for local dialect speakers (Chittagong, Khulna, Sylhet)