Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: Bangladesh Software Development (BSD)

Vacancy: 3

Age: 18 to 32 years

Job Location: Dhaka

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Bachelor in Engineering (BEngg)
• Master of Business Administration (MBA)
• Bachelor/Honors

• 2 to 4 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
• Freshers are also encouraged to apply.

• Age 18 to 32 years

Job Responsibilities (Client Success / Account Management Role)

• Ensure smooth onboarding of new clients by guiding them through BSD’s software setup and implementation process.

• Provide structured software training sessions to clients so they can effectively use all relevant features.

• Act as the primary point of contact for clients, handling queries, support requests, and day-to-day communication.

• Diagnose and resolve customer support issues by coordinating with technical and internal teams when required.

• Clearly explain customization scope, system limitations, and best-practice solutions to clients in a professional manner.

• Monitor client usage and engagement to ensure successful adoption of the software.

• Build long-term relationships with clients to maintain satisfaction and retention.

• Identify opportunities for upselling and cross-selling additional products, modules, or services based on client needs.

• Collect client feedback and share insights with internal teams to improve service quality and product performance.

• Ensure timely delivery of services and maintain regular follow-ups to enhance overall customer experience.