Sr. Officer/ Executive (Customer Service)

Job Description

Title: Sr. Officer/ Executive (Customer Service)

Company Name: Maxim Label & Packaging (Bangladesh) Private Limited

Vacancy: 07

Age: 24 to 35 years

Job Location: Dhaka (Ashulia)

Salary: Negotiable

Experience:

• 4 to 7 years
• The applicants should have experience in the following business area(s): Packaging Industry, Garments Accessories

Published: 2026-02-23

Application Deadline: 2026-03-25

Education:

• Graduation/Post Graduation from any reputed university (Major in Marketing/ Management/ Business background are highly preferable)

Requirements:

• 4 to 7 years
• The applicants should have experience in the following business area(s): Packaging Industry, Garments Accessories

Skills Required: Analytical Skill,Excellent communication and presentation skills,Excellent in using Microsoft programs,Garments Accessories,Good communication skills in both English and Bangla,Interpersonal Skill,Positive attitude towards challenges

Additional Requirements:

• Age 24 to 35 years

Responsibilities & Context:

• Identify and assess customer needs to provide solutions that ensure long-term satisfaction.

• Establish and maintain sustainable relationships through open, interactive, and transparent communication.

• Manage the end-to-end account process, including opening new customer accounts and maintaining rigorous updates to existing records.

• Monitor the progression of new product samples through to bulk order production and final delivery.

• Coordinate between internal departments and the customer to ensure smooth logistics and timely receipt of goods.

• Handle product or service complaints by identifying root causes, selecting the best solutions, and following up to guarantee full resolution.

• Manage customer-wise credit limits and monitor collection status to meet monthly financial targets.

• Conduct regular on-site customer visits to strengthen business ties and ensure the timely recovery of outstanding debts.

• Balance the need for sales growth with the necessity of disciplined collection follow-ups.

• Other duties as delegated from time to time by the management.

Job Other Benifits:

• T/A,Provident fund,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

• Annual Leave

• Service Benefit

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre