Executive, Sales Operations

Job Description

Title: Executive, Sales Operations

Company Name: Wendler Interlining Bangladesh Limited

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

Published: 2025-12-04

Application Deadline: 2026-01-03

Education:

• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (BCom)

• Bachelor’s Degree in any discipline (Business, Communication, or related fields preferred).

Requirements:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

Skills Required: communication and interpersonal skill.,Customer Relationship Management,Customer Service,ERP Software,Problem solving and analytical skill,Time Management and Prioritization

Additional Requirements:

• Age 25 to 35 years
• Only Female

• Strong verbal and written communication skills.
• Proficient in customer service software, CRM tools, and Microsoft Office.
• Ability to handle challenging situations with patience and empathy.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• 2 to 3 years of Experience in customer support (the RMG industry is preferred).
• Multilingual abilities (advantage depending on company needs).
• Familiarity with production-oriented industries such as garments, buying houses, and trims & accessories companies.
• Customer Focus, Active Listening, Conflict Resolution, Time Management, Teamwork, Positive Attitude

Responsibilities & Context:

Job Summary

We are looking for a proactive and customer-focused Executive, Sales Operations, to join our Wendler Bangladesh Team. The ideal candidate will be responsible for managing the ERP system, customer interactions, resolving inquiries, and ensuring an excellent customer experience across all communication channels. This role requires strong communication skills, strong computer knowledge (especially ERP), problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or in-person with professionalism and efficiency.

• Manage the ERP system (AP+)

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer issues, complaints, and escalations by coordinating with relevant internal teams.

• Maintain detailed records of customer interactions using CRM software.

• Ensure customer satisfaction through timely follow-ups and effective communication.

• Process orders, returns, and service requests as needed.

• Monitor and respond to customer feedback to improve overall service quality.

• Meet daily/weekly service targets such as response time, resolution rate, and customer satisfaction scores.

• Contribute to developing customer service processes, FAQs, and service improvement initiatives.

Job Other Benifits:

• Mobile bill,Insurance,Weekly 2 holidays,Performance bonus,Provident fund
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre