DATABASE MANAGEMENT (DB) – CX OPERATIONS (TBG)
Job Description
Title: DATABASE MANAGEMENT (DB) – CX OPERATIONS (TBG)
Company Name: Bashundhara Group
Vacancy: 01
Age: At least 20 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Advertising Agency, Market Research Firms, Group of Companies
Published: 2026-03-04
Application Deadline: 2026-03-31
Education:
- Bachelor of Science (BSc) in Information Technology
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Advertising Agency, Market Research Firms, Group of Companies
Skills Required: AWS Cloud,Azure SQL,My SQL Server,Python based data Integration
Additional Requirements:
- Age At least 20 years
Technical Skills:
MySQL / PostgreSQL / MS SQL Server·
Cloud databases (AWS RDS, Azure SQL)·
Backup & recovery tools·
Performance monitoring tools·
Basic scripting (Python / Shell)·
Preferred Certifications:
Oracle Certified Professional (OCP)·
Microsoft SQL Certification·
AWS Database Specialty·
Core Competencies (International Standard)·
Data confidentiality awareness·
Analytical thinking·
Incident response capability·
SLA-driven mindset·
Documentation discipline.
Responsibilities & Context:
Job Summary
The Database Administrator (DBA) is responsible for managing, securing, optimizing and maintaining databases that support customer experience (CX) platforms, CRM systems, workforce tools, and reporting dashboards. The role ensures high availability, data integrity, and compliance across global operations.
Key Responsibilities
1. Database Management
· Install, configure, and maintain databases (SQL / NoSQL).
· Monitor performance and optimize queries.
· Ensure high availability and disaster recovery readiness.
2. Data Security & Compliance
· Implement access control policies.
· Ensure compliance with GDPR and client data protection standards.
· Monitor suspicious access or data breaches.
3. Backup & Recovery
· Perform scheduled backups.
· Test disaster recovery processes.
· Maintain recovery documentation.
4. Performance Optimization
· Index optimization
· Query tuning
· Capacity planning
· Load balancing
5. Reporting & Analytics Support
· Support BI tools (Tableau, Power BI)
· Assist CX analysts with data extraction
· Maintain real-time KPI dashboards
6. Collaboration
· Work with CRM teams (Salesforce, Zendesk environments)
· Support IT security audits
· Coordinate with global infrastructure teams
· Required Skills & Qualifications
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
