Customer Service Executive (Call Center Agent - Shifting)

Job Description

Title: Customer Service Executive (Call Center Agent - Shifting)

Company Name: Giant Group

Vacancy: --

Age: At least 20 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 12000 - 18000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Retail Store, Call Center

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Retail Store, Call Center

• Age At least 20 years
• Only Female

Unit Name: Texmart Trading Company Ltd. Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading fashion brand retailer in Bangladesh with brand like Texmart, Occult, and Rave for Men and Women.

• We are looking individual residing in and near Uttara area.

• Should have good communication skill at Bangla & English both verbal & speaking.

• Quick response to customer inquiries and requests.

• Communicate with customers with informative manner, in keeping with the brand`s voice and tone.

• Respond to customer inquiry on our facebook and social media platforms on a regular basis.

• Keep records of all conversations in the database in a comprehensive way.

• Excellent Communication skill with customers in appropriate accent Candidates should have the ability to make an instant decision and assist customers further.

• Manage large amounts of inbound and out bond calls in a timely manner.

• Timely reporting of daily incoming and outgoing call. Must be following communication "scripts" while dealing with customers. Will have to manage social media content for social media.

• Good command in Microsoft office specially excel for daily reporting No absenteeism without any notice & late allowed.

• Must be shifting and roaster duty

• Performance bonus

• Other benefits as per company policy.