Executive / Jr. Executive - Customer Support
Job Description
Title: Executive / Jr. Executive - Customer Support
Company Name: Next Online Ltd.
Vacancy: 5
Age: Na
Job Location: Dhaka (GULSHAN 2, Uttara)
Salary: Negotiable
Experience:
Published: 2025-11-30
Application Deadline: 2025-12-30
Education:
- Diploma in Engineering
- Bachelor of Science (BSc)
Requirements:
Skills Required:
Additional Requirements:
- Only Male
Responsibilities & Context:
Attending customers` complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
Providing remote and onsite technical supports to the clients inside or outside Dhaka.
Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
Performing installations and deployments of various solutions and services at client end.
Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
24x7 shifting duty
Job Other Benifits:
- T/A,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 3.76% |
| Daffodil International University (DIU) | 2.82% |
| Northern University Bangladesh | 2.82% |
| University of Asia Pacific | 1.88% |
| North South University | 1.88% |
| Dhaka Polytechnic Institute | 1.88% |
| Sonargaon University | 1.88% |
| Uttara University | 1.88% |
| Bangladesh University of Business and Technology | 1.41% |
| East West University | 1.41% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 85.92% |
| 31-35 | 9.39% |
| 36-40 | 2.35% |
| 40+ | 0.47% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 55.40% |
| 20K-30K | 41.78% |
| 30K-40K | 1.88% |
| 40K-50K | 0.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 38.03% |
| 0.1 - 1 years | 15.02% |
| 1.1 - 3 years | 25.35% |
| 3.1 - 5 years | 10.80% |
| 5+ years | 10.80% |
