Call Centre Agent

Job Description

Title: Call Centre Agent

Company Name: Talent Pro

Vacancy: --

Age: 20 to 35 years

Job Location: Dhaka (DOHS Banani)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

Published: 2025-12-01

Application Deadline: 2025-12-31

Education:

• Bachelor of Arts (BA) in Political Science

• Graduated in any discipline experienced candidates can apply.

Requirements:

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

Skills Required: Client Service/ Marketing,Enthusistic to learn,Fluent in written and spoken Bengali-English.,Hardworking and Passionate. Punctual,Leadership and Good Communication skill.,Outbound and Inbound Calls

Additional Requirements:

• Age 20 to 35 years

Responsibilities & Context:

The Call Centre Agent is responsible for handling inbound and outbound calls, responding to customer inquiries, providing product or service information, and ensuring customer satisfaction through effective communication and problem-solving. The role requires professionalism, patience, and efficiency in managing a high volume of interactions.

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Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.

• Respond to customer inquiries, complaints, and requests promptly and accurately.

• Provide detailed information about products, services, or company policies.

• Maintain accurate records of customer interactions in the CRM system.

• Follow communication scripts and standard operating procedures (SOPs).

• Escalate complex issues to the supervisor or relevant department when necessary.

• Meet or exceed daily, weekly, and monthly performance targets (e.g., call volume, response time, customer satisfaction).

• Participate in training sessions to enhance product knowledge and communication skills.

• Maintain confidentiality and handle sensitive information responsibly.

• Contribute to a positive team environment and support colleagues as needed.

Job Other Benifits:

• Mobile bill,Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Afternoon snacks

• Other facilities as per company policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre