Customer Care Officer (Zipper)
Job Description
Title: Customer Care Officer (Zipper)
Company Name: A reputed Garments Accessories Company.
Vacancy: 2
Age: At least 25 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Published: 2025-11-30
Application Deadline: 2025-12-30
Education:
- Bachelor/Honors
Graduation in any discipline.
Requirements:
Skills Required: Computer Literacy
Additional Requirements:
- Age At least 25 years
Experience: Fresh
Skill: Computer and English
Responsibilities & Context:
Maintain regular communication with buyers, merchandisers, and garment factories regarding zipper orders, samples and delivery schedules.
Provide prompt responses to customer inquiries through email, phone, and messaging platforms.
Build and maintain strong relationships to ensure customer satisfaction and repeat business.
Receive purchase orders (PO) and verify product specifications such as size, type, color code, material, slider model, and other technical details.
Coordinate with the production, sampling, and planning departments to ensure accurate and timely order processing.
Follow up on zipper die development, sample approval, and bulk production status.
Track production progress daily and ensure zipper orders are executed within the agreed lead time.
Communicate delivery schedules and any delays or changes to customers promptly.
Coordinate with the logistics/dispatch team for timely shipment and delivery to garment factories.
Maintain accurate records of customer communications, orders, delivery schedules, and sample status.
Prepare daily, weekly, or monthly customer service reports as required by management.
Assist in providing price quotations to customers based on product specifications.
Coordinate with the commercial/finance team regarding invoicing, payment follow-up, and credit issues
Gather customer feedback on zipper quality, new requirements, and competitor information.
Share insights with management to help improve products or processes.
Job Other Benifits:
Salary Review: Yearly
Festival Bonus: 2
Other facility as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
