Customer Care Executive / Office Executive

Job Description

Title: Customer Care Executive / Office Executive

Company Name: Treetop cloud

Vacancy: 04

Age: 21 to 50 years

Job Location: Dhaka (Banasree)

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,Multinational Companies
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,Multinational Companies
• Freshers are also encouraged to apply.

• Age 21 to 50 years
• Freshers are also encouraged to apply.

Job Context:

TREETOP CLOUD, one of Bangladesh`s emerging IT companies, is seeking a dynamic and enthusiastic Customer Care Executive / Office Executive for its Banasree office. The ideal candidate will be responsible for managing front desk operations, ensuring smooth office administration, and delivering excellent customer service. This role requires a blend of communication, organizational, and technical skills, along with a strong sense of professionalism and commitment.

Job Responsibilities:

• Oversee daily operations of the front desk, ensuring a professional and welcoming environment for clients, visitors, and guests.

• Maintain accurate records related to front desk activities and visitor management.

• Ensure cleanliness and proper maintenance of the front desk and overall office environment.

• Receive and dispatch letters, messages, and documents efficiently while maintaining proper documentation and logs.

• Follow safety protocols and control access to the office through proper reception procedures.

• Maintain a systematic filing system for all office documents.

• Deliver the highest level of customer service and ensure client satisfaction.

• Demonstrate proficiency in Microsoft Office Suite and basic computer operations.

• Possess basic knowledge of digital marketing platforms and tools, including Adobe Illustrator and Photoshop.

• Follow office dress code and uphold a professional appearance at all times.

• Maintain strong relationships with customers, dealers, and retailers.

• Uphold the company’s core values of Communication, Commitment, Clearness, and Time Sense (3C + 1T).

• Have a sound understanding of current online marketing trends, strategies, and best practices.

• Report daily tasks, achievements, and challenges to the designated authority.

• Work collaboratively with the team, demonstrating a proactive, energetic, and solution-oriented approach.

• Contribute to content creation and possess basic video editing skills.