Complaints Feedback and Response Mechanism (CFRM) Officer, Site Management Support (SMS), HCMP
Job Description
Title: Complaints Feedback and Response Mechanism (CFRM) Officer, Site Management Support (SMS), HCMP
Company Name: BRAC.
Vacancy: Not specific
Job Location: Cox's Bazar (Teknaf, Ukhia)
Employment Status: Contractual
Educational Requirements:
∎ Graduation/ Post Graduation in Psychology, Social Science, Development Studies, or any other related field from any recognized university/ Institute
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Complaint Management, Monitoring and Evaluation, Report Writing
∎ The applicants should have experience in the following business area(s):
NGO
Job Responsibilities:
∎ Establishing effective coordination mechanism with sectors to get feedback from the general population of the FDMN
∎ Responsible to ensure that the mechanism is popularize to the general population of the FDMN
∎ Closely work with the community and able to mobilize communities
∎ Compile, report and feedback to respective partners on the incidents, complaints filed against their services
∎ Ensure equal access to participate in all camp activities for all groups
∎ Involve members of the camp population as volunteers in specific tasks/projects that are designed and planned in consultation with the refugee community
∎ Facilitate and coordinate a participatory approach among all stakeholders
∎ Promote and coordinate to ensure effective feed-back and complaints mechanism
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so
Additional Requirements:
∎ Work in a team and flexible
∎ Problem solver
∎ Critical Thinking
∎ Able to communicate issues
∎ Knowledgeable of Rohingya context
∎ Adhere to BRAC core values
∎ Ability to establish and maintain good working relationships with stakeholders in a sensitive environment
∎ Effective communication and presentation skills
∎ Have computer skills with all Microsoft Office programs (MS Word, Power Point, and Excel)
∎ Excellent influencing, negotiating and communication skills
∎ Excellent organization, and coordination skills
∎ Demonstrated ability to think technically, prioritize and meet deadlines in a complex and challenging environment; must be culturally sensitive
∎ Ability to operate in a complex organization, across functions and work on own initiative and collaboratively as part of diverse teams
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays, Mobile bill
∎ Festival Bonus: 2
∎ Health and Life Insurance
∎ As per organisation policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Aug 2023
Company Information:
∎ 22 Aug 2023
∎ BRAC.
∎ Address : BRAC
75 Mohakhali, Dhaka-1212, Bangladesh
∎ Business : brac is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
Category: NGO/Development
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