Job Description
Title: Complaints Feedback and Response Mechanism ( CFRM) Officer, Site Management Support (SMS), HCMP
Company Name: BRAC.
Vacancy: --
Location: Cox's Bazar (Teknaf, Ukhia)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO
Published: 25 Jan 2024
Education:
∎ Bachelor/ Masters degree in Development Studies/ Psychology/ Social work/ Refugee & Conflict Studies/ Disaster Management/ Urban and Rural or Regional Planning/ International Relation/ Law or any other relevant subject from any recognized university/ institute
Requirements:
Additional Requirements:
∎ Work in a team and flexible
∎ Problem solver
∎ Critical Thinking
∎ Able to communicate issues
∎ Knowledgeable of Rohingya context
∎ Adhere to Brac core values
∎ Ability to establish and maintain good working relationships with stakeholders in a sensitive environment
∎ Effective communication and presentation skills
∎ Have computer skills with all Microsoft Office programs (MS Word, Power Point, and Excel)
∎ Excellent influencing, negotiating and communication skills
∎ Excellent organization, and coordination skills
∎ Demonstrated ability to think technically, prioritize and meet deadlines in a complex and challenging environment; must be culturally sensitive
∎ Ability to operate in a complex organization, across functions and work on own initiative and collaboratively as part of diverse teams
∎ Work in a team and flexible
∎ Problem solver
∎ Critical Thinking
∎ Able to communicate issues
∎ Knowledgeable of Rohingya context
∎ Adhere to Brac core values
∎ Ability to establish and maintain good working relationships with stakeholders in a sensitive environment
∎ Effective communication and presentation skills
∎ Have computer skills with all Microsoft Office programs (MS Word, Power Point, and Excel)
∎ Excellent influencing, negotiating and communication skills
∎ Excellent organization, and coordination skills
∎ Demonstrated ability to think technically, prioritize and meet deadlines in a complex and challenging environment; must be culturally sensitive
∎ Ability to operate in a complex organization, across functions and work on own initiative and collaboratively as part of diverse teams
Responsibilities & Context:
∎ Establish effective coordination mechanism with sectors to get feedback from the general population of the Refugees
∎ Responsible to ensure that the mechanism is popularize to the general population of the Rohingya Refugee
∎ work closely with the community and able to mobilize communities
∎ Compile, report and feedback to respective partners on the incidents, complaints filed against their services
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so
∎ The CFRM Officer will be responsible in the CFRM Hub, and any means or tools of complaint, feedback and response established in the camp. She/ he will ensure a participatory approach in camp management activities. Ensure refugees are aware and well informed on SMS activities and are contributing and giving feedback. Ensure refugees understand any referral mechanisms and know the various service providers in the camp. Act as the link between SMS, partners, and communities at the camp level
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Health & Life Insurance
∎ Paternity/ Maternity leave
∎ Others as per Organisation policy
∎ Health & Life Insurance
∎ Paternity/ Maternity leave
∎ Others as per Organisation policy
Employment Status: Contractual
Job Location: Cox's Bazar (Teknaf, Ukhia)
Company Information:
∎ BRAC.
∎ BRAC
75 Mohakhali, Dhaka-1212, Bangladesh
Address::
∎ BRAC
75 Mohakhali, Dhaka-1212, Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2024
Category: NGO/Development
