Community Engagement and Identity Management Associate (CEIMA)

Job Description

Title: Community Engagement and Identity Management Associate (CEIMA)

Company Name: Society for Health Extension and Development (SHED)

Vacancy: --

Age: 25 to 35 years

Job Location: Cox`s Bazar (Teknaf)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): NGO

• Masters

• Master’s degree in Statistics, Economics, Computer Science, Business Administration, Development Studies, Social Science, or related field.

• Educational requirements may be relaxed for candidates with strong relevant experience.

• 3 to 5 years
• The applicants should have experience in the following business area(s): NGO

• Age 25 to 35 years

• Minimum 3–5 years of experience in MEAL, community engagement, or identity management roles.

• Prior experience in WFP-supported GFA programmes and Cox’s Bazar Rohingya response is strongly preferred.

• 25-35 year (s) on application deadline.

• Necessary skills:

• Strong communication, facilitation, and interpersonal skills

• Excellent report writing and documentation skills

• Proficiency in MS Word, Excel, PowerPoint, and data collection tools

• Ability to work under pressure and manage multiple tasks

• Strong organizational and problem-solving skills

• Ability to communicate in Rohingya and/or Chittagonian dialects is a strong asset

• English communication skills preferred

• Additional Requirement:

• Organizational skills are necessary

• Ability work in a team

• Minimum Proven ability to advise on disability/vulnerability issues is desirable

• Experience in humanitarian context, preferably in the field of emergency response is preferable;

• Working experience in Camp area is must.

The Society for Health Extension and Development (SHED), a national NGO dedicated to serving communities in Cox's Bazar, is currently looking for experienced professionals. We invite applications from suitable candidates for the following position for implementing the “General Food Assistance Programme” supported by WFP at Camps of Teknaf Upazila in Cox’s Bazar District, which will be active from January 2026 to December 31, 2026.

Reports to: Program Manager

Contract Duration Up to December 2026

Job purpose: The Community Engagement & Identity Management Associate (CEIMA) is responsible for strengthening community participation, accountability, and transparency within the SHED-supported food assistance programme. The role ensures effective two-way communication with affected communities, accurate beneficiary identity management, high-quality data systems, and compliance with donor (WFP) standards. The position plays a critical role in safeguarding, inclusion, and operational integrity at camp and block levels.

Responsibilities

• Community Engagement & Accountability
• Conduct regular community meetings, focus group discussions (FGDs), household sensitization, and information sessions to clearly communicate:
• Programme objectives and scope
• Eligibility, targeting, and prioritization criteria
• Food entitlements, distribution schedules, and assistance modalities
• Complaints and Feedback Response Mechanism (CFRM)
• Ensure meaningful and safe participation of women, elderly persons, persons with disabilities, and other vulnerable or marginalized groups.
• Support, strengthen, and backstop CFRM operations by:
• Receiving, documenting, categorizing, and tracking feedback and complaints
• Ensuring timely referral, escalation, and follow-up in coordination with relevant teams
• Communicating resolutions back to communities in an accessible and respectful manner
• Liaise regularly with Majhis, block volunteers, community leaders, Imams, and Site Management to facilitate smooth programme implementation.
• Support SHED’s representation in Food Security Sector (FSS), MEAL, protection, and other coordination meetings when required.
• Identity Management & Data Quality
• Collect, enter, verify, clean, and update beneficiary data using WFP/SHED-approved systems such as MODA, KOBO, or other relevant platforms.
• Support beneficiary registration, verification, validation, and periodic updates related to:
• Household composition changes (births, deaths, separations)
• Migration, relocation, or block/camp transfers
• Inclusion and exclusion errors
• Conduct routine data quality checks, reconciliations, and validations to ensure accuracy, completeness, and consistency of records.
• Support community-based verification of beneficiary lists and facilitate resolution of identity-related discrepancies.
• Ensure strict compliance with data protection, confidentiality, safeguarding, and information-sharing protocols at all times.
• Coordination & Stakeholder Engagement
• Coordinate with volunteers, RFSC members, porters, and local community members to minimize crowding and ensure orderly operations at distribution points when assigned by PO-OS.
• Maintain close and regular coordination with Majhis, Imams, and block/community leaders to address operational and community concerns.
• Coordinate with Camp-in-Charge (CiC), Site Management (SM), and other humanitarian actors, attending camp coordination and relevant sector meetings as assigned, and representing SHED effectively.
• Work closely with donors, retailers, and service providers to ensure compliance with donor mandates, availability of required commodities, and maintenance of quality stock for daily distributions.
• Monitoring, Evaluation & Field Observation
• Participate in and support Post-Distribution Monitoring (PDM), spot checks, follow-up visits, household-level assessments, and vulnerability targeting exercises.
• Observe and document food assistance and e-voucher distribution processes to identify:
• Operational gaps and inefficiencies
• Protection risks and safeguarding concerns
• Community perceptions, complaints, and emerging issues
• Monitor prioritization, targeting, and validation processes to ensure transparency, fairness, and community acceptance.
• Support Food Safety and Quality (FSQ) monitoring and reporting through designated tools and platforms.
• Reporting & Documentation
• Prepare accurate, timely, and high-quality reports on:
• Community engagement and sensitization activities
• CFRM trends, analysis, and outcomes
• Identity management and data quality issues
• Document findings from PDMs, assessments, verification, and monitoring exercises in line with SHED and WFP reporting standards.
• Maintain well-organized digital and physical records for audit, accountability, and compliance purposes.
• Contribute qualitative and analytical inputs to programme-level reports, highlighting community feedback, risks, lessons learned, and operational challenges.
• Rapid Response & Emergency Support
• Actively serve as a member of the Rapid Response Team.
• Support block-level assessments of disaster- or incident-affected households.
• Assist in the implementation of emergency responses, including Fortified Biscuits (FB), Hot Meals, and One-Off General Food Distribution (GFD), in line with WFP SOPs.
• Support monitoring of quality, quantity, and appropriateness of hot meals and emergency food assistance.
• Assist in periodic block-level risk assessments in assigned camps.
• Support preparation of master rolls for Fortified Biscuit, hot meals, and one-off GFD in collaboration with Site Management.
• Safeguarding, Gender Equality & Inclusion
• Proactively support SHED’s commitments to safeguarding, gender equality, child protection, and disability inclusion.
• Ensure the safety and security of team members and beneficiaries, preventing any form of harm, abuse, neglect, harassment, or exploitation.
• Implement all activities with a gender-, age-, and disability-sensitive approach, recognizing diverse needs and capacities.
• Promote gender equity principles across all activities, meetings, and community structures.
• Encourage inclusive participation of all genders in meetings, committees, and decision-making processes.
• Contribute to building an inclusive and respectful work environment where staff and community members are not disadvantaged or judged based on gender or manageable disabilities.
• Other Duties
• Perform any other tasks assigned by the Supervisor or Programme Management that are consistent with the scope and objectives of the position.