Asst Manager, Customer Service
Job Description
Title: Asst Manager, Customer Service
Company Name: Ikitchen Ltd.
Vacancy: 01
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ University of Dhaka,North South University,BRAC University,Independent University, Bangladesh,East West University students will get preference
∎ Skills Required: CRM Software, Fluent in speaking English, Professional English Writing
Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following business area(s):
Banks, Hotel, Telecommunication
Job Responsibilities:
∎ Answer customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
∎ Maximizes customer operational performance by providing help desk resources and technical advice.
∎ Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
∎ Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
∎ Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
∎ Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
∎ Implements production, productivity, quality, and customer-service standards.
∎ Contributes customer service information and recommendations to strategic plans and reviews.
∎ Audits customer service procedures and trends and determines system improvements.
∎ Enforces company policies and procedures.
∎ Determines customer service requirements by maintaining contact with customers and visiting operational environments.
∎ Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Experience in Hubspot preferred
Salary:
∎ Negotiable
∎ Attractive salary for suitable candidates
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2022
Company Information:
∎ 1 Jun 2022
∎ Ikitchen Ltd.
∎ Address : House #14B, Road 68, Gulshan, Dhaka 1212
∎ Web : www.ikitchen.com.bd
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 30th Jun 2022
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