Unit Manager, Monitoring & Collection - Credit Cards

Job Description

Title: Unit Manager, Monitoring & Collection - Credit Cards

Company Name: LankaBangla Finance PLC.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor of Business Administration (BBA)

• Master’s degree will be considered an added advantage.

• At least 6 years
• The applicants should have experience in the following business area(s): Banks

Skills & Competencies

• Proficiency in MS Excel, MIS preparation, and collection management systems.

• Strong analytical, communication, and coordination skills.

• Ability to work under pressure and manage multiple priorities effectively.

Key Responsibilities

Portfolio Monitoring & Early Warning

• Monitor delinquency trends across all buckets (X/0–179 DPD) and identify high-risk accounts.

• Implement early warning indicators and initiate timely intervention strategies to control roll rates and portfolio deterioration.

• Track portfolio movement, vintage analysis, and bucket-wise performance.

Collections Operations

• Supervise Tele-collection teams and Field Collection Teams, including Collection RMs.

• Ensure disciplined execution of collection strategies across customer segments and delinquency stages.

• Monitor daily allocation, productivity, and recovery performance to meet assigned targets.

Compliance, Governance & Customer Protection

• Ensure strict adherence to Bangladesh Bank guidelines, CIB reporting standards, and fair debt collection practices.

• Maintain ethical collection standards with a strong focus on customer protection and data privacy.

• Support internal audits, regulatory inspections, and compliance reviews.

MIS, Analytics & Reporting

• Prepare and analyze daily, weekly, and monthly MIS on delinquency trends, recovery efficiency, and team productivity.

• Provide actionable insights and reports to management for decision-making and strategy refinement.

Team Management & Performance

• Coach, guide, and monitor team members to ensure consistent performance and skill development.

• Set KPIs, track individual and team productivity, and drive a results-oriented culture.

• Foster teamwork, accountability, and adherence to organizational values.