Job Description
Title: Technical support Engineer (TSE)
Company Name: A. K. Khan Telecom Ltd.
Vacancy: Not specific
Job Location: Dhaka, Chattogram (Chattogram Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE,EEE, Relevant Subjects
∎ A diploma in CSE, EEE, or relevant Subjects with proven capabilities is also encouraged to apply.
∎ Training/Trade Course: CCNA, MTCNA, Networking
∎ Skills Required: Communication, Computer skill
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following business area(s):
ISP, Telecommunication
Job Responsibilities:
∎ 24/7 roster duty of monitoring and customer care.
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond promptly to customer inquiries.
∎ Check error emails and logs, analyze and escalate the criticality to the concerned department.
∎ Handle and resolve the customer's inquiries and support on OS, HW, and SW promptly over the telephone, issue tickets in the CRM system, and close tickets after resolving the issue.
∎ Strong understanding of network layer & protocols, LAN, WAN, and related configurations.
∎ Ability to face new technological challenges and willingness to enhance existing skill set.
∎ Able to work in adverse situations.
∎ Handle and resolve customer complaints.
∎ Complain receive and ticketing.
∎ Provide technical support at the user end as per requirement.
∎ Ensure customer satisfaction regarding support & service.
∎ Telesales/ Telemarketing.
∎ Provide service to walk-in clients.
∎ Customer relationship developments.
∎ Any other task assigned by the supervisor.
Additional Requirements:
∎ Age 23 to 35 years
∎ Only males are allowed to apply
∎ Have to be smart, good-looking, energetic, self-motivated, ambitious, friendly and open-minded.
∎ Time flexibility towards shifts and roster duty as per floor requirements.
∎ Have to have good command in English.
∎ Need to be skilled in computer (Operating System, MS Office, Internet, etc.)
∎ A pleasant and friendly attitude is a must.
∎ Interpersonal skills to interact with customers and team members.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per the company's policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Aug 2023
Company Information:
∎ 7 Aug 2023
∎ A. K. Khan Telecom Ltd.
∎ Address : Uday Tower (9th floor), Plot No.-57 & 57/A, Gulshan - 1, Dhaka - 1212.
∎ Web : http://aktelecom.net/
Category: IT/Telecommunication
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