Technical support Engineer (TSE)

Job Description

Title: Technical support Engineer (TSE)

Company Name: A. K. Khan Telecom Ltd.

Vacancy: 2

Age: 23 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Training/Trade Course:

• At least 3 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Age 23 to 35 years
• Only Male

• Have to be smart, good-looking, energetic, self-motivated, ambitious, friendly and open-minded.
• Time flexibility towards shifts and roster duty as per floor requirements.
• Have to have good command in English.
• Need to be skilled in computer (Operating System, MS Office, Internet, etc.)
• A pleasant and friendly attitude is a must.
• Interpersonal skills to interact with customers and team members.

• 24/7 roster duty of monitoring and customer care.

• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.

• Respond promptly to customer inquiries.

• Check error emails and logs, analyze and escalate the criticality to the concerned department.

• Handle and resolve the customer's inquiries and support on OS, HW, and SW promptly over the telephone, issue tickets in the CRM system, and close tickets after resolving the issue.

• Strong understanding of network layer & protocols, LAN, WAN, and related configurations.

• Ability to face new technological challenges and willingness to enhance existing skill set.

• Able to work in adverse situations.

• Handle and resolve customer complaints.

• Complain receive and ticketing.

• Provide technical support at the user end as per requirement.

• Ensure customer satisfaction regarding support & service.

• Telesales/ Telemarketing.

• Provide service to walk-in clients.

• Customer relationship developments.

• Any other task assigned by the supervisor.

As per the company`s policy.