Technical support Engineer (TSE)

Job Description

Title: Technical support Engineer (TSE)

Company Name: A. K. Khan Telecom Ltd.

Vacancy: 2

Age: 23 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

Published: 2025-12-09

Application Deadline: 2025-12-16

Education:

• Bachelor of Science (BSc) in CSE,EEE, Relevant Subjects
• Training/Trade Course:

Requirements:

• At least 3 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

Skills Required: Communication

Additional Requirements:

• Age 23 to 35 years
• Only Male

Have to be smart, good-looking, energetic, self-motivated, ambitious, friendly and open-minded. Time flexibility towards shifts and roster duty as per floor requirements. Have to have good command in English. Need to be skilled in computer (Operating System, MS Office, Internet, etc.) A pleasant and friendly attitude is a must. Interpersonal skills to interact with customers and team members.

Responsibilities & Context:

24/7 roster duty of monitoring and customer care. Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries. Check error emails and logs, analyze and escalate the criticality to the concerned department. Handle and resolve the customer`s inquiries and support on OS, HW, and SW promptly over the telephone, issue tickets in the CRM system, and close tickets after resolving the issue. Strong understanding of network layer & protocols, LAN, WAN, and related configurations. Ability to face new technological challenges and willingness to enhance existing skill set. Able to work in adverse situations. Handle and resolve customer complaints. Complain receive and ticketing. Provide technical support at the user end as per requirement. Ensure customer satisfaction regarding support & service. Telesales/ Telemarketing. Provide service to walk-in clients. Customer relationship developments. Any other task assigned by the supervisor.

Job Other Benifits:

As per the company`s policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication